🔒 Privacy Policy

📖 Introduction

Welcome to NIRWANA GUEST HOUSE. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer information when using our hotel reservation system and WhatsApp notification service.

📋 Information We Collect

• Customer Name
• WhatsApp Number
• Reservation Information
• Check-In Date
• Check-Out Date
• Payment Information (if applicable)

⚙️ How We Use Your Information

• Process hotel reservations.
• Generate booking receipts.
• Send booking confirmation via WhatsApp.
• Send payment confirmation.
• Improve hotel services.

💬 WhatsApp Notification

We use the official WhatsApp Business Platform provided by Meta to send reservation confirmations, booking receipts, payment confirmations, and other reservation-related notifications.

🛡 Data Security

We implement reasonable technical and organizational measures to protect customer information against unauthorized access, alteration, disclosure, or destruction.

🤝 Information Sharing

We do not sell, rent, or trade customer personal information. Information is only used to provide hotel reservation services and comply with applicable laws.

📞 Contact Us

🗑 Data Deletion Request

If you wish to request deletion of your reservation information stored in our system, please contact us using the email or phone number listed above.